FAQ
1. What kind of products do you offer?
At H & T Collective, we offer a curated collection of stylish, high-quality clothing and accessories designed to bring comfort and confidence to your everyday look.
2. How can I place an order?
Simply browse through our collections, choose your favorite items, select the right size or color, and click “Add to Cart.” Once you’re done shopping, proceed to checkout and complete your payment securely.
3. What payment methods do you accept?
We accept Visa, MasterCard, PayPal, Apple Pay, and other major payment options for your convenience. All payments are processed through secure and encrypted gateways.
4. How long does shipping take?
Our standard delivery time is 5–10 business days, depending on your location. You’ll receive a tracking number via email once your order has been shipped.
5. Do you offer international shipping?
Yes, H & T Collective ships worldwide! Shipping costs and delivery times may vary depending on your country.
6. How can I track my order?
After your order is shipped, you’ll receive a tracking email with a link to follow your parcel’s journey in real-time.
7. What is your return or exchange policy?
If you’re not satisfied with your order, you can return or exchange it within 7 days of receiving it, provided the item is unused, unwashed, and in its original packaging.
(Please note: Return shipping costs are the customer’s responsibility.)
8. What if I receive a damaged or wrong item?
We’re sorry for the inconvenience! Please contact our support team at support@htcollective.com within 48 hours of receiving your order, and we’ll help resolve the issue quickly.
9. How can I contact customer support?
You can reach us anytime at support@htcollective.com or through the Contact Us page. Our team usually replies within 24 hours.
10. Do you offer discounts or promotions?
Yes! Follow us on Instagram and Facebook and subscribe to our newsletter to stay updated on our latest offers and exclusive discounts.